Consumer Information

(To download/print the document (Hungarian version): Download)

1. Provider

Please note that this website is

Campeador Hospitality, Trade and Service Limited Company

Trade Register Number: 14-06-304824-Commercial Court of Kaposvár Tribunal
Tax Number: 20293464-1-14
Head office: Hungary, 7471 Zimány, Kossuth L. u. 11.
Site: Hungary, 7471 Zimány, Kossuth L. u. 11.
Place of business: Hungary, 2016 Leányfalu, Hunyadi u. 23.
Phone: + 36 30 9692 959
Website: https: \

(hereinafter referred to as the “service provider”).

This website

Web site, the websites and subpages available.

2. Faulty delivery

The company fails to perform incorrectly if the service or product does not comply with the contract or statutory quality requirements at the time of delivery.

The company is not misspelled if you knew the mistake at the time of the conclusion of the contract or you had to know the mistake at the time of the conclusion of the contract.

It shall be presumed that, within six months of the date of delivery, the defect you recognized was already at the time of performance, unless that presumption is incompatible with the nature of the matter or the nature of the defect. This means, in practice, that the burden of proof is borne by the undertaking in the event of an error recognized within six months.

3. Warranty

If the service provider is defective, you can enforce the claim against the company under the Civil Code rules.

You may, as your choice, have the following warranty claims:

You may request a repair or replacement unless the fulfilment of your choice is impossible or would entail disproportionate additional costs to the company. If you have not requested the repair or replacement, or you have been asked to do so, you can request the proportionate delivery of the reward or the fault at the expense of the company, you may correct it or repair it, or, as a last resort, the contract Withdraw from.

You may also change your choice of warranty right to another, but you bear the cost of the transition, unless it was justified or the company gave a reason.

You must disclose the defect immediately after its discovery, but not later than two months after the date of the discovery of the defect. However, please note that in addition to the limitation period of two years from the date of completion of the contract, you cannot enforce your warranty rights. For used things, this deadline is one year.

Within a period of six months from the date of delivery, there are no other conditions to enforce your claim, in addition to stating the defect, if you certify that the product or service is provided by the service provider. However, after six months from the date of delivery, you are already obliged to prove that the defect you recognized was already at the time of completion.

4. Product Warranty

In the event of a defect in a movable item (product), you, as your choice, May 3 or the product warranty claim.

As a product liability claim, you may only request repair or replacement of the defective product.

The product is defective if it does not meet the quality requirements in force when it is placed on the market or if it does not have the characteristics of the manufacturer’s specifications.

You may validate your product warranty claim within two years of the product being placed on the market by the manufacturer. After that deadline, it loses its entitlement.

You may only exercise your product warranty claim against the manufacturer or distributor of the movable thing. You must prove your product’s defect in case of A product warranty claim.

The manufacturer (distributor) shall be exempted from his product liability only if he can prove that:

  • The product has been manufactured or marketed in a non-commercial activity or
  • The defect was not recognizable at the time of marketing, or
  • The defect in the product results from the application of a statutory or compulsory regulatory arrangement.

The manufacturer (distributor) is sufficient to prove a reason for the exemption.

Please note that due to the same defect, you cannot enforce warranty and product warranty claims simultaneously and in parallel. However, in the event of a successful enforcement of your product warranty claim, you may validate the warranty claim of the replaced product or repair to the manufacturer. 

5. Warranty

Please note that our webshop does not distribute any durable goods subject to the statutory warranty laws and we voluntarily accept no warranties for the products that can be ordered in our webshop.

6. Cancellation/Termination right

You have the right to withdraw from the contract within 14 days without justification. Similarly, if a contract for the provision of the service has begun, you are entitled to terminate the contract within 14 days without justification.

The withdrawal/cancellation deadline:
(a) In the case of a contract for the sale of a product: Expires 14 days after the date on which you or a third party designated by you, other than the carrier, receives the product;
(b) For the services of several products: expires 14 days after the date on which you or a third party designated by you, other than the carrier, takes over the last product;
c) In the service of a product consisting of several lots or pieces: on which you or a third party other than the carrier designated by you will take over the last item or piece;
(d) In the case of points (a), (b) and (c), the user may exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

You can report your withdrawal/cancellation statement in any way, either orally or in writing.

If you wish to exercise your right of withdrawal/termination, you must send or report to one of the following contact details containing your intention to withdraw:

Campeador Hospitality, Trade and service Limited company

Head Office: 7471 Zimány, Kossuth L. u. 11.
Postal address: 2016 Leányfalu, Hunyadi u. 23.
Phone: + 36 30 9692 959

to this end, you may also use the following link to download the withdrawal/Cancellation statement:

 a model withdrawal/cancellation statement

You can copy and paste the contents from:

A model withdrawal/cancellation statement

(Fill and return only if you wish to withdraw from the contract)


Attn: Campeador Hospitality, Trade and service deposit company
Postal address: 2016 Leányfalu, Hunyadi u. 23.


Undersigned………………………………………………………………… I declare that I am exercising my right to withdraw/terminate the contract for the sale of the following product (s) or for the provision of the following services:


Contract Date/date of receipt:

Name of the consumer:

Address of the consumer:

Signature of the consumer (for Declaration on paper only):



You will exercise your right of withdrawal/termination in due time if you submit your written withdrawal/cancellation statement before the expiry of the deadline set out above, or notify it orally on the last day of the deadline. You bear the burden of proving that you have exercised your right of withdrawal/termination in a manner and within a reasonable time.

The exercise of the right of withdrawal does not preclude the use necessary to establish the unopened packaging and the nature, properties and operation of the product.

Legal effects of cancellation/termination 

If you withdraw from this agreement, we will reimburse you, without delay and in any event within 14 days of receipt of your withdrawal statement, all the remuneration you have made, including the cost of transport (except for the Additional costs incurred because you chose a mode of transport other than the cheapest standard mode of transport we offer.) Refunds are used to match the payment method applied to the original transaction, unless you expressly consent to the use of another payment method; You will not incur any additional costs due to the application of this refund method. We may withhold the refund until we have returned the product, or you have not verified that you have returned it, whichever is the earlier.

You must return or deliver the product without undue delay, and at the latest within 14 days of the date of communication of your withdrawal statement. The deadline is deemed to be respected if you send the product before the expiry of the 14-day deadline. You bear the direct cost of returning the product.

You shall be liable for the depreciation of the product only if it is due to use in excess of the usage necessary to determine the nature, properties and operation of the product.

The organisation of return of the product and the cost of the return will be charged to you. The goods may be returned in person, subject to prior appointment with the customer service.

After acceptance of the waiver and the return of the goods, the accounts shall be settled no later than 14 days after receipt of the withdrawal form. In case of withdrawal, the purchase price of the product concerned with the withdrawal and the cost of delivery will be refunded to you.

Exemptions from the right of withdrawal/termination: 

45/2014. (II. 26) Gov. Article 29 of the Regulation § (1) The consumer may not exercise his right of withdrawal:
(a) In the case of a non-prefabricated product which has been produced on your instructions or at an explicit request, or in the case of a product that is clearly tailored to your identity;
b) In the case of a sealed product which you have already opened, which, for health or hygiene reasons, cannot be returned after the transfer (the right of withdrawal may be exercised before opening);
(c) In addition, in respect of the sale of a copy of a sealed audio or video recording and of computer software, if you have opened the package after the transfer (the right of withdrawal may be exercised before opening).

7. complaint options, dispute resolution forums

Below we quote the relevant provisions of the terms and conditions to be informed of the complaints and dispute resolution options.

7.1. User’s conduct directly related to the service of the provider, its member, staff, or the person acting in the interest of the service provider, by marketing the goods to consumers, Activity or omission, your complaint about the quality of the goods may contact the service provider by letter, telephone and electronic mail, as follows:

Campeador Hospitality, Trade and service Limited company

Headquarters: Hungary 7471 Zimány, Kossuth L. u. 11.
Postal address: Hungary 2016 Leányfalu, Hunyadi u. 23.
Phone Number: + 36 30 9692 959
E-mail Address:

The service provider immediately examines the oral complaint, promptly remediates it as necessary. If this is not possible, or in case of disagreement between the user and the service provider in writing, it shall reply in writing within thirty days at the latest.

7.2. User (consumer) with regard to the quality, safety of the product, application of product liability rules, quality of service and the conclusion and fulfilment of the contract between the parties in the county (capital) The conciliation body, which operates alongside chambers of commerce and industry.

Service provider is subject to a cooperation obligation in the conciliation board proceedings.

The conciliation body of the consumer, in Hungary, is the competent place of residence or residence. The contact details of the conciliation bodies are provided on the id = Bodies page.

In the absence of residence and residence of the consumer in Hungary, the conciliator’s jurisdiction shall be established by the seat of the undertaking concerned by the consumer dispute or the body empowered to represent it.

Competent Conciliation body:

Somogy County Conciliation Board

To: 7400 Kaposvár, Anna u. 6.
Phone: + 36 82 501 000
Fax: + 36 82 501 046

The consumer may, in his request, designate a different conciliation body other than the above.

In Hungary, the Budapest Conciliation Board, located next to the Budapest Chamber of Commerce and Industry, has the right to act in disputes between cross-border consumer and trader linked to online sales or service contracts. The contact details of the Budapest Conciliation Board, located next to the Budapest Chamber of Commerce and Industry, can be found at id = bodies & amp; pid = 1 & amp; mid = 1.

The conciliation board is an independent body located next to the municipal Chambers of commerce and industry. It shall have jurisdiction to settle out-of-court disputes for consumers of the above-mentioned issues: to this end, attempting to establish a settlement and, in the case of failure to do so, to decide on the case for a simple, rapid, Ensure efficient and cost-effective enforcement.

The conciliation body shall, at the request of the consumer or the undertaking, advise the consumer of his rights and obligations.

7.3. If you are a user living in the European Union, you may use the following online Dispute resolution tool from the European Commission in connection with your complaint about the online service that you purchased on the Internet.

The European Commission’s online dispute resolution platform

Webpage: https://WebGate.EC.europa.EU/ODR

This internet-based platform was created by the EU for consumers wishing to complain about the products or services they bought online and would like to request a neutral third party (dispute resolution Management Board) to handle the complaint.

For more information about the ODR platform and how to use the dispute resolution, see the Web site that is available by using the link above.

7.4. User’s complaint concerning the quality of the goods, the service provider (member, employee) or the person acting in the interest of his or her behalf, his conduct, activity or omission, the quality of the service, liability rules Apply to the district office of the county where you reside in Hungary, as a consumer protection authority. Contact information for Regional district offices can be found on the

A user may also complain to the Consumer Protection Authority in the place where the service provider is established:

Department of Technical Licensing and consumer protection, Somogy County government office

Address: 7400 Kaposvár, Nagy Imre tér 1.
Postal address: 7400 Kaposvár, Nagy Imre tér 1.
Phone: + 36 82 510 868,
Fax: + 36 82 510 661

7.5. Data management-related supervision

User’s enforcement possibilities are available in the 2013 of the Civil Code. Act V of the year and the 2011 on information self-determination and freedom of information. CXII. Before a court of law and may apply to the national data Protection and Information Authority:

National Data Protection and Freedom of Information Authority

Address: 1125 Budapest, Szilágyi Erzsebet fasor  22/C.
Postal address: 1530 Budapest, Pf.: 5.
Phone: + 36 1 391 1400
Fax: + 36 1 391 1410

In the case of a court trip, the lawsuit may be brought before the Tribunal of the person’s place of residence or residence, according to the choice of the user concerned, as the court has jurisdiction to adjudify the trial.

Campeador Bt.